Off-shoring presents an attractive solution for many cash-starved businesses operating in Toronto. The appeal of cheap labour and lower overhead is certainly understandable. All businesses are looking for ways to increase profit while cutting costs. Unfortunately, if you aren’t careful in your off-shoring costs, it could wind up costing your business organisation more than you’re prepared to pay. An off-shoring consultant can help you make better off-shoring decisions for your organisation and hopefully avoid some of the common problems associated with it.
Not all work forces are created or educated equally. It’s hard to argue with native Canadian workers for their dedication to craft and their hard work. Many businesses look at the direct dollars and cents alone and fail to consider the additional costs related to loss of business, replacement of products, or poor public relations that can come about as a result of off-shoring labour and, in some cases, manufacturing. At a time when many Canadians are considering quality of quantity, the decision to off-shore could backfire if you don’t choose outstanding quality providers.
Local Reputation Hit
Another problem is that when companies make the decision to move labour or service out of country, Canadians lose jobs. This can result in local boycotts and no small amount of bad press. A good off-shoring consultant, like Noel Biderman, can help you spin the story of moving services and/or production off-shore in order to reduce the reputation hit your company will take in the aftermath of this news reaching people on the ground. Losing jobs is never easy – especially when losing it over something like pay. Your consultant can help smooth ruffled feathers and make the story about something other than dollar signs in the eyes of the buying public.
This is especially important when moving customer service oriented tasks off-shore. People are generally frustrated already when making calls to customer service. It’s almost always about something that has gone wrong. Combine that with poor overseas connections and language barriers and the problem is exacerbated to the point of melt-down in some instance. Your consultant can help you choose companies with a reputation for providing customer service representatives with less pronounced accents and those that use superior equipment to reduce the impact of language barriers.
There are many different cultures around the world. No matter how hard you try to be sensitive to the needs of all of them, there are bound to be some holidays, courtesies, and expectations that get overlooked. Off-shoring companies still have local expectations when it comes to days off, cultural expectations, and even local laws regarding the force. Noel Biderman can help you contact the right people to ensure that all these necessary niceties of off-shoring are properly managed.
Off-shoring, when done right, can save your business big money. If you fail to go about it the right way, though, it can cost you valuable public opinion and money in the long run. Hire Noel Biderman to help you manage your off-shoring plans the right way from the start.